Lauren had stamina. We started talking to her about buying a new house around five years before we finally did so — just asking initial questions, looking to see what was possible with our income, eventually checking out some places, but waiting for the time that was right for us. She never put any pressure on us and was so patient and understanding. That was amazing. When we were finally ready — because we have two kids and we became maxed out on space and needed a yard and basement desperately — we were looking to buy the new house and sell our existing home very quickly afterwards. We didn’t end up in a contingency, but it was similar. So our situation was complicated. Another dynamic at play was the market was turning significantly, going from a seller’s to a buyer’s market quickly. Lauren was great in helping us navigate what that all looked like, giving us a good understanding, and reassuring us that it was possible, that we weren’t crazy for going that route. She hired a really quality photographer, who took photos of each room from every angle, used a drone, made a video. They didn’t skimp on anything and went above and beyond for what technically was a manufactured house, a simple 3-bed, 2-bath, lower-priced house. She overcame the challenges. And we learned a lot about the importance of staging a home through Lauren, to a degree I had never heard before from any other realtors. Lauren’s advice really helped us stage the house well. So with the photographer and great listing on top of that, we felt like all that contributed to us being able to sell at market value and get that offer during the first weekend that it went up for sale. Again, that’s even as the market was turning. That’s pretty incredible. She’s really got it together and knows what she’s doing. On the buying side, I would say it’s the same. We had a lot of questions that Lauren worked us through, for instance how much was reasonable in terms of asking for certain repair work to be done, and how much we could request from the seller. The inspection had revealed several issues. Lauren was great navigating and negotiating that. We were able to get the sellers to drop the price by $5,000 initially, then we got an additional $10,000 for repairs, like replacing windows, get radon mitigation installed and some more small things. Lastly, we’d say Lauren was really fair and respectful, in terms of giving us information, but leaving it up for us to make decisions. It was very professional.

We had just relocated to the state so we were in the market for a new home. It didn’t take us long to find one. Lauren was very helpful in matching the listings to what we were looking for. And she was very accommodating to our schedules. We've got two young kids, so Lauren made herself available no matter the time. Working with her was awesome, she was outstanding. And we’re loving our new home.

This was our first home-buying experience. We’d gotten pregnant and decided it was time to move out of an apartment and into a home. We came into the process pretty stressed out, but Lauren was a calming presence. She made us feel heard. And she kept us reasonable and realistic to our budget. We’d pre-qualified, so we knew what we had to work with, but she did later give us a referral to Ent bank, which had the best rates at the time, so we appreciated that. It all happened really quickly. We first met with Lauren on a Monday, and were out touring houses the next day, and had made an offer before the end of the week, because we found a spot that we felt was way better than anything else we’d seen. She was great with finding us lots of options without overwhelming us. We’re happy with our new home. We knew the outside needed a lot of work, but the inside was livable. We’ve been able to do some fixing up and that’s been enjoyable. The outside will have to wait till warmer weather!