Lauren was responsive, showed us properties within the budget we were targeting, did not try to upsell us into houses we did not want to pay for, and was incredibly knowledgeable of the local neighborhoods and schools. She took time to learn our needs ranging from our child's education to our preference in house and condition and not just show us properties that would be convenient for a realtor to get their clients to buy. Jay with her team was also awesome and equally helpful. We already have two friends considering the move to Colorado Springs and have shared Lauren and Jay's info with them.

Before selling, I’d rented the house out for about a year and done a lot to get it ready as a rental, but that’s not the same as getting it ready to sell. I worried about how people would see it. Lauren pointed out a few small things that would catch the eye — like missing trim or scratches on the floors — and I went ahead and fixed them. Another realtor suggested listing it much lower. Lauren understood the market and priced it about $25,000 higher — and we got it. I found Lauren online through a site that referred me to several realtors. I talked to a few, but Lauren stood out. She was very energetic and fun to talk to. The others felt like salesmen, but she didn’t. She seemed to genuinely love what she does, and that energy really impressed me. Her online materials helped me feel confident. Once we started working together, she was always professional but also open and friendly — like talking to a friend. She communicated constantly. She’d text for small things, email for bigger things, and always kept me in the loop about showings and offers. Some realtors just look out for themselves — but with her, I felt she cared about me too.

Our house in North Carolina flew off the market within days and we hadn’t even started looking for a realtor here in Colorado. We connected with Lauren through the agent we loved in North Carolina. One of the ladies at her firm had worked with Lauren before and said she was great. We knew we wanted a one-story and to be in Woodland Park. Even though Lauren’s based in the Springs, she was willing to go out there for us. We were actually looking for something temporary, because long-term we want to buy land and build. Lauren was juggling both — helping us find a house now while keeping an eye on properties for the future. Since we weren’t here, she toured homes and sent us videos. My husband and I are avid DIYers — we restored a 100-year-old cottage over seven years — so we care more about quality than size. Some of the homes she first showed us had more space, but not the craftsmanship we wanted. Once she understood what mattered to us, she pivoted quickly. She paid attention to the details we cared about — floorboards, doors, construction quality. She really listened and changed course. That’s rare. Some people push their own agenda, but Lauren didn’t. She made it about us. The more I talked with Lauren, the more confidence I had in her. She handled inspections and recommended great people — plumbers, inspectors, you name it. She showed up for inspections herself and did a lot of the footwork we would have done if we’d been here. She really bent over backwards for us. We love where we’ve landed. It’s the best neighborhood and a wonderful community. If we ever buy again, we’ll absolutely use Lauren.