I sold my house to move into an independent apartment. It was a very precious house to me, hard to leave. It was just too much for me to take care of, even hiring people to help. It was time to sell. But I do have some sadness about it. I needed to feel comfortable about the buyers.  I was fortunate to have a few minutes before the closing to have a little conversation with the buyers, and I felt comfortable that they’re going to love the house as much as I did. That was important to me, and Lauren helped orchestrate that. I also needed it to be as quick a sale as possible. Lauren found a buyer two months after the house was listed, which seemed very quick to me. Lauren helped with more than just selling the house. I first met her years ago when I was considering a condo she was selling. She kept in touch. Then, when I reconsidered an older adult living community and started thinking again about a condo, she helped me. We spent a lot of time during the first pandemic year looking at a bunch of possible condos. Unfortunately, that year was absolutely insane — houses were going under contract within hours, and you had to offer over asking price right away. That didn’t suit me. But Lauren hung in there with me and kept trying. She was so thorough. No question was a stupid question. I decided to wait for this older adult living community to be built. When it finally happened last spring, of course I engaged her to sell my house. I think the world of her.

Lauren was responsive, showed us properties within the budget we were targeting, did not try to upsell us into houses we did not want to pay for, and was incredibly knowledgeable of the local neighborhoods and schools. She took time to learn our needs ranging from our child's education to our preference in house and condition and not just show us properties that would be convenient for a realtor to get their clients to buy. Jay with her team was also awesome and equally helpful. We already have two friends considering the move to Colorado Springs and have shared Lauren and Jay's info with them.

Before selling, I’d rented the house out for about a year and done a lot to get it ready as a rental, but that’s not the same as getting it ready to sell. I worried about how people would see it. Lauren pointed out a few small things that would catch the eye — like missing trim or scratches on the floors — and I went ahead and fixed them. Another realtor suggested listing it much lower. Lauren understood the market and priced it about $25,000 higher — and we got it. I found Lauren online through a site that referred me to several realtors. I talked to a few, but Lauren stood out. She was very energetic and fun to talk to. The others felt like salesmen, but she didn’t. She seemed to genuinely love what she does, and that energy really impressed me. Her online materials helped me feel confident. Once we started working together, she was always professional but also open and friendly — like talking to a friend. She communicated constantly. She’d text for small things, email for bigger things, and always kept me in the loop about showings and offers. Some realtors just look out for themselves — but with her, I felt she cared about me too.