I highly recommend Lauren. She’s very good at explaining things at whatever level you need so you’re not left floundering and stressed the whole time. She takes a lot of the burden out of the process, which is a relief when you’re selling and buying since there are so many things that have to be done at certain times, and if you don’t make one it could ruin the whole deal. Lauren makes the process very clear, very upfront, and lets you know what those intricate steps are, so you know the whole thing and you’re ready to go.
Selling our house with Lauren worked amazingly well. We put it on the market on a Friday. We had a bid on Saturday and another bid on Sunday, which we took. It went way faster than we thought it would. We were over the moon! Lauren had recommendations on staging. That’s part of her process, giving advice on what things to move here and there. She had people come in and resituate things that were currently in our house to put it in its best light. She had good recommendations on how to price it. It was a very, very quick and easy process because she had it so under control. She was on top of all the dates and on everything that had to happen. We’re both military, so our big thing is communication. We’re big on cradle to grave processes. We want to know where it starts, where it ends, what’s our role, what’s your role. In the military, when you ask somebody to do something you expect them to do it. Lauren was so engaged and so on it. We didn’t have to call and follow up. We didn’t have to ask her, what’s the status of this? She was always letting us always know. If Lauren says she’s going to do something, she does it, and probably early. She always follows up. The greatest thing is she was available all the time, even when it wasn’t business hours. She’d say “call me anytime you have a question” and she really answered the phone, even if we had a question at eight o’clock at night. She’s easy to work with.
Working with her on buying a house was a no brainer after her selling the other house. We hadn’t bought a house in 20 years. Her communication was great. She made it really simple to understand the process. She was good with finding different specialists like the chimney guy and plumber guy. She had references for people she’s worked with that did a good job. She and Jay answered all our questions. Jay was a lot of fun. He was knowledgeable and always there to handle all the people coming and going at the house. He would set things up in a way that was always accommodating to our schedule if we needed to be there. Whenever we had an inspector or anyone come in to the house Lauren or Jay was always present. The seller was being really difficult, which was unfortunate. We were so grateful Lauren and Jay were on top of all the details, observing all the things the seller still needed to do. We found stuff that we had to get fixed like the sump pump was broken, the electricity to the garage had been turned off, the garage wouldn’t close. They were on top of it all.
