We had checked a few other realtors before we decided to go forward selling our home with Lauren. Initially, I liked her online presentation and talking with her on the phone, so then she came to our house to look at our property and give us a presentation. She showed us some past property listings she’s sold and the video tours that Live Dream Colorado had created. Everything was very bright and open looking and we felt she had something good going on. I was impressed with how organized and professional she was. I was sold right away on having her do our sale. And we sold in less than a week, right around our list price, because we decided to meet the sellers half way on some requests. Our house was a “Manitou Springs special” so Lauren dealt with some serious stuff with our house. We needed radon mitigation, and there were a lot of little hiccups along the way. The buyer had said originally that they weren’t going to ask for any concessions that weren’t necessary, like related to safety and such. But when they came back with an offer, they did ask for extra stuff to be done. Lauren helped us field all that and decline politely, reiterating that ‘this isn’t what was agreed to’ when we gave them buyer preference. She was very good and helped smooth everything over so it went through without us having to agree to those concessions. Also, we had to move before the whole sale process was complete. We were selling because we were ready for a big life change. We still needed the sewer line snaked, and several things still needed to be dealt with while we were gone, and Lauren handled all of that for us. She met workers at the house and facilitated the whole wrap-up with no complaints. A difficult situation arose with one of the workers at one point and I lost my temper with them, but Lauren came in and smoothed it all over, dealing with an upset company for me. She kept her cool even when things got hairy. I was very grateful to her. She just made sure everything went well and she got us set up with a notary in California to finalize everything. The whole last leg was done long distance, and she just made that as easy as it could be. She really went above and beyond. She was just really delightful.
